So as you may know, I released my latest “KNova” album, Nucleoacoustics, through CDBaby (as well as Bandcamp). It seems like I may not make that choice in the future considering they screwed up possibly the most important part of my release: the artist name. Now, it may seem insignificant, but I am not “K-Nova”. That name belongs to a rapper who I am frankly unfamiliar with. I’m sure his music is great. But he is not me.
When I released my album almost a month ago, I triple checked every detail before pushing it out. CDBaby did not do the same. If I am paying them money for a service, I would expect some level of quality, and unfortunately in this case it is low. I’m not quite sure how they messed up my artist name which I input correctly. Years as a web developer tell me that if data is input into a form, it is not hard to send it exactly as it to the database, and it is not hard to retrieve that data exactly as-is from the database.
So now my release is screwed up on multiple digital distribution outlets. After a few emails were exchanged, I managed to get iTunes corrected (hasn’t happened yet, though), but that still won’t fix the mistake on other websites like MOG and Simfy. One CDBaby rep even told me the problem could not be fixed because I had already assigned a barcode to the release name. Yes, I realize that – but its not my fault you screwed up my name! Why should my bar code be wasted because of your mistake?!
So if you are reading this, be very wary of CD Baby. They did a great job with my MiTiDo release, and screwed up a simple, glaring detail in my latest release. Draw your own conclusions. CDBaby, if you are reading this, you have my email, and you still have the chance to correct your mistake.